Privacy Policy — Ofaami (On-Demand Booking Service)

Introduction

At Ofaami, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services (website and mobile app, collectively "Ofaami"). By using Ofaami you accept the practices described in this policy.

1. Information We Collect

Personal information

We collect personal details you provide when creating an account or booking services:

• Account details: name, email address, phone number, profile photo.
• Payment information: billing address, card details, or other payment data (processed via third-party payment processors).
• Booking information: services requested, service provider details, appointment times and history.

Device & usage information

• Device data: device type, operating system, browser, device identifiers.
• Usage data: pages visited, app interactions, crash logs and diagnostics.

Location data

We may collect precise or approximate location (GPS, Wi-Fi, cell tower) to provide location-based features such as matching you with nearby providers. You can disable location services in your device settings, but some features may be limited.

Third-party data

When you link or sign-in with third-party services (e.g., Google, Facebook), we may receive profile data from those services consistent with your permissions (name, email, profile picture).

2. How We Use Your Information

We use collected data to:

• Provide services: process bookings, facilitate payments, and enable communication with Service Providers.
• Improve and personalize: optimize app performance, personalize recommendations and the user experience.
• Communicate: send booking confirmations, updates, security notices, and support responses.
• Marketing: send promotional offers and newsletters where you have consented; you may opt out anytime.
• Compliance & safety: prevent fraud, enforce our Terms & Conditions, and meet legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share data in the following situations:

• Service Providers: limited booking details (name, contact, location and service requirements) are shared so the provider can fulfil your booking.
• Service partners: payment processors, analytics providers, customer support platforms and other vendors who act on our behalf and are contractually required to protect your data.
• Legal requests: when required by law, court order, or to protect safety and legal rights.
• Business transfers: in the event of a merger, acquisition or sale of assets, user data may be transferred as part of that transaction with appropriate safeguards.

4. Data Retention

We retain personal information only as long as necessary to deliver services, comply with our legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. If you request account deletion we will remove or anonymize your information except for data we must retain for legal, tax or security reasons.

5. Your Rights & Choices

Depending on your jurisdiction you may have rights including:

• Access: request a copy of personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your account and personal data, subject to legal exceptions.
• Portability: request a machine-readable copy of certain data you provided to us.
• Opt-out: opt out of marketing communications at any time using unsubscribe links or by contacting us.

To exercise these rights, contact us using the details in the Contact section. We may need to verify your identity before fulfilling requests.

6. Security of Your Information

We employ administrative, technical and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These include encryption in transit, access controls, and monitoring. However, no system can be guaranteed completely secure — if a security incident occurs we will follow applicable notification rules and take corrective action.

7. Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to remember preferences, analyze usage, and deliver personalized content. You can control cookies via your browser settings or device privacy controls; disabling certain cookies may affect functionality.

8. Children's Privacy

Ofaami is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such data we will take steps to delete it. If you believe a child under 13 provided us with personal information, please contact us.

9. International Data Transfers

Your data may be processed and stored in countries outside your residence. Where required, we implement safeguards (standard contractual clauses, data processing agreements) to protect your information in accordance with applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy here and update the "Last updated" date. If changes are material, we will provide prominent notice (for example, via email or in-app notification) before they take effect when required.

11. Contact Us

If you have questions, wish to exercise your rights, or need help relating to privacy matters, contact our privacy team:

Address: Ofaami, Lagose, Nigeria

Acknowledgement

By using Ofaami you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described above.